Returns and Exchanges

 Mila & Rose Return & Exchange Policy

We want you to LOVE every piece you order! If something isn’t quite right, we’re happy to help with a return or exchange. Click the link below to download our Return/Exchange Form.

USE THIS PRINTABLE RETURN/EXCHANGE FORM

Standard Policy

1. You have 21 days from the date of delivery to request a return or exchange.
   
2. Items must be unworn, unwashed, and in the same condition you received them (no scents, stains, or pet hair).
   
3. Please include your order number or proof of purchase.

Holiday Returns (Extended Time!)

1. Orders placed Nov 1 – Dec 18 can be returned or exchanged until Jan 5.
   Orders placed after Dec 18 follow our normal 21-day policy.
   (All regular exclusions and rules still apply.)

 Items That Can’t Be Returned

1. Custom or sale items are final sale.
   
2. You can spot these by the word “SALE” in the product name or by purchasing from the SALE section of our site.
   
3. Mystery dress orders are NOT eligible for a return or exchange.

Exchanges & Sizing Help

1. Unsure about sizing? Visit the product page and click the pink “Size Guide” link for measurements.
   
2. If your requested exchange is out of stock, we’ll issue a refund unless you list a 2nd choice item on your form.

How to Make a Return or Exchange

1. Pack it up: Fill out and include the Return/Exchange Form and send your package with a traceable carrier (USPS, UPS, or FedEx) to:
   Mila & Rose
   Attn: Returns
   580 Henrietta Creek Road
    Roanoke, TX 76262
   

2. Return/exchange shipping is the buyer’s responsibility, unless:
   

1. You received the wrong item, or
   

2. There’s a manufacturing defect (in which case, we’ll cover it!).                                                                          

3. Once we receive and approve your return, we’ll ship your replacement or issue a refund to your original payment method.

Gift Returns

1. Please include the name and address of the gift giver and note that it’s a gift.
   
2. Add your own contact info so we know where to reach you.
   
3. We can exchange gifts, but refunds go to the original purchaser.

 Purchased from a Local Retailer?

Please contact the store directly — we can only process returns for orders placed on MILAandROSE.com.