FAQs

Care Instructions:  
We recommend all items be hand washed or washed on delicate cycle and consider a garment bag for added protection.  Extra care should be taken with items that have embellishments (lace, pom pom, etc.)  We suggest to flat dry or line dry these items.  Ruffle tutu bloomers are washable on a delicate setting and are good in the dryer.  If fact, it fluffs them up nicely!

Sizing charts and fits:  
Most products have sizing charts and the products that don't will have sizing charts soon :).  Twirl Dress sizes run true to size, but if your little one is between sizes, or you want extra length, we recommend sizing up.

Product Variance:
Due to multiple print and dress options, there may be some size and print placement/color variances.  Please allow for plus or minus variances in sizing, up to a 1/2 size.

Changes or Order Cancellations:
Since our fulfillment team processes and ships most orders within the same business day, we are unable to make changes to your order once it's been placed.  If there is an issue with your order please reach out to us as soon as possible and we will make every effort to update or cancel when possible.

Social Media:
We LOVE seeing your littles in all photos you post on our social media feeds, always feel free to tag our account @milaandrose.  Please note that posting and tagging us gives us permission to share your photo.

Twirl Club Loyalty FAQ:

*IMPORTANT NOTICE - Wholesale accounts are not eligible for the Mila & Rose Loyalty & Rewards Program*

● What is the Twirl Club?
The Twirl Club is our loyalty and referrals program. Earn points on every purchase, by leaving reviews, sharing Mila & Rose on Facebook, and much more! Redeem points for discounts on your orders!

● How do I create an account?
Signing up is easy! Create an account here.
*Important: anyone who purchases earns points and is a member of the loyalty program, however, to be
able to redeem those points and have advantages you must sign up on our Twirl Club page.*

● How do I earn points?
Every purchase you make is rewarded with points! You can also earn points by following
us on social media, referring friends, sharing feedback on our products, etc. More details
on our Twirl Club page!

● How do I redeem points?
Redeeming points is easy! Once you go to checkout, simply apply your points from the
drop down menu for money off of your order.

● Do my points expire?
Points never expire!

● Can I use my loyalty rewards and a discount code on the same order?
Unfortunately, you are not able to use loyalty rewards and a discount code on the same order. 

● What is the referral program?You can refer a friend and get $10* off. Give your friends $10* off of their first order and get $10* in points for each successful referral. *for any order over $50*

● I referred a friend but did not receive my reward. Why?
Your friend must make a purchase of $50 or + using your referral link in order to receive
your referral points. Be sure to remind your friends to make their purchase!

● How to collect points from reviews?
Points are given to verified buyers only. Reviewers who have a confirmed purchase in our
store.

● How do I earn points for a review?
Points can be earned for reviews on Verified Orders. Verified orders are review requests
that are emailed to you a couple of weeks after your order was placed. From that email
you can submit a review on a recent verified order. Reviews written on the website
directly are not able to be verified by the Rewards system and are not eligible for Reward
points. You are able to leave reviews for points up to 5 times per month. 

● When will points hit my account?
In most cases, points should hit your account almost instantaneously. Please let us know
if you have any issues with your account!

● What do I do if I have questions about my account or points status?
Please reach out to our customer service team at hello@milaandrose.com with any
questions or concerns you may have!