Shipping

Order Processing, Tracking and Shipping:  Orders are prepared and shipped within 1-2 business days.  Once your order is ready to ship, we will notify you via email with a tracking number.  Our shipping partners are USPS and UPS.  

Our most common shipping method is the United States Post Office:

First Class Mail shipping averages 2-5 days
Priority Mail shipping averages 1-4 days - comes with $50 insurance
Express Mail shipping averages 1-2 days - comes with insurance

Order with upgraded "Priority Shipping" will ship either USPS or UPS.  Our team will pick the faster of the 2 methods.  Priority orders get bumped to the top of our shipping queue.  

UPS has similar shipping time frames.  These shipping day averages are not a guarantee. We are not responsible for longer transit times due to carrier errors.

Transit times vary city to city and can vary due to holiday volume or natural disasters. We have no control over transit once it leaves our facility and are not responsible for lost or delayed packages.

Puerto Rico and international customers may incur shipping surcharges and will be notified if required.

Route Insurance 

What is Route and Green Package Protection?
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.

Every time you add Green Package Protection to your order, Route donates to support an
agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem. 

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route's Green Package Protection and looking to file a shipping issue online? File here

How Does Route Work?
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

When Should I File a Claim?
Marked As Delivered (Stolen)

• Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered. 
• Please note, some order issues may require a police report to be filed.

Stuck In Transit (Lost)

• For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
• For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged

• Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Route’s policies are listed here

For more information on Route Insurance's FAQs and policies, please click here.